How does shipping work?
For USA shipments, every order gets a USPS tracking number (free shipping or paid).
We email you at each stage of the order process. The final email includes a tracking number for your shipment. Once you receive the email with the tracking number that means that your order has shipped.
Our local Post Office has a volume shipper drop off deadline at exactly:
- 3PM (Pacific), Monday – Friday.
- 12PM (Pacific), Saturday.
- Closed Sunday
Customer service is our number one priority. If your order is received prior to the above mandatory drop off times, your order will go out the same day. Orders received after these hours will be shipped the next business day.
We cannot ship during USPS Holidays, nor any other day/time the US Post Office is closed such as:
- Monday, January 2 New Year’s Day (observed)
- Monday, January 16 Martin Luther King Jr. birthday
- Monday, February 20 Washington’s Birthday
- Monday, May 29 Memorial Day
- Tuesday, July 4 Independence Day
- Monday, September 4 Labor Day
- Monday, October 9 Columbus Day
- Friday, November 10 Veterans Day (observed)
- Thursday, November 23 Thanksgiving Day
- Monday, December 25 Christmas Day
We are not responsible for delays caused by the Post Offices’ own internal processes.
Customer service is our number one priority. Please contact us if your tracking number shows a delay within the Post Office system. Chances are that we can a lot further with the USPS than you may be able to. Its usually weather conditions that cause delays within their system.
No shipping on Sundays, Federal Holidays, or any other time the US Post Office is closed.
When to contact us if your tracking number shows no movement.
For USA shipments, if there is no movement within the USPS system after 2 days of placing your order, please contact us so that we may attempt to resolve the issue with the US Postal Service.
Examples of no movement are:
- "your item departed our USPS facility..." (with no reasonable status change)
- "delayed at a processing center" (with no severe weather issues)
- "in transit to the destination" (with no reasonable status change)